Conversational AI

It is no longer enough to be customer centric. We are living in an era where customers expect to have a relationship with business; where they want companies to not only give them what they want but actually anticipate what they need. Messaging apps like WeChat, WhatsApp, and FB Messenger with a combined user base that exceeds 3 billion provide a perfect channel to build these relationships. We give businesses the tools they need to accomplish this.

We help enterprises deliver personalised messaging experiences on WhatsApp, WeChat, and FB Messenger. Our technology has doubled sales conversion through smart re-marketing and reduced customer service costs by 80% through human+ai automation.

We have raised seed funding from industry experts in New York and Latin America. The company is seeking $8 million to become the predominant platform in China, India, and Latin America. The funding will be used to open the platform for certified partners to build conversational experiences for their clients on top, to grow sales and customer success team, and to add capabilities to our machine learning engine for auto-improvement.

- Competitive highlight: No platform on the market offers a complete end to end solution for enterprises in Emerging Markets to operate on top of WhatsApp, Messenger, and WeChat.

- Traction: With no outreach, the platform has already 24 enterprise clients (Nike, Lenovo, Aeromexico), more than 1,5MM in run rate, and a pipeline of +100 enterprise across the globe.

- Partnerships: We are the only platform to have access to WhatsApp enterprise API and are a top partner of Facebook Messenger in the region.

CEO: Four-time start-up entrepreneur, has sold 2 companies and other one is still operational and profitable. Engineer from Columbia University in New York.

CTO: Has more than 15 years of experience leading technical teams. Former Paypal lead engineer.

Architect: Has extensive experience building highly scalable solutions. Previously worked at Pinduoduo, and Microsoft.

We have built a complete enterprise end to end solution for building relationships on Messaging Apps. This we do by combining:

- A logic layer: This consists of conversational templates that are easy to customise through a GUI, proprietary neural networks that are pre-trained on each vertical simple, and a re-marketing engine that allows us to do profiling based on all interactions client have with company so as to be able to send personalised messages that drive sales.
- Connection to human agents: We seamlessly connect the chatbot with human agents to do a smooth transition between bot to human in a conversation. We also provide an AI layer to agent’s console that suggest answers and builds a knowledge base to help them do their job better.
- Integration to business systems: We have built an adapter that allows us to do faster integrations to businesses ERPs, CRMs, inventory management, etc.

All of this is packaged into a simple product that takes less than a week to get started.

As much as 90 percent of calls placed to a company’s contact center originate from its website. The journey looks like this: Consumers visit a website to get answers, become confused and have to call. This has become an epidemic, as contact centers field 268 billion calls per year at a cost of $1.6 trillion.

To put that in perspective, global advertising spend is $500 billion, meaning the cost of customer care — these billions of phone calls — is three times more than a company’s marketing expenses.

We see that in the next 3 years we can help 6,000 companies (out of 65 million that exist on Messaging Apps) and generate more than 600 million USD in revenues.

Current round valuation would have been $12-17MM pre-money, depending upon timing and deal configuration.
So far we have raised 2,5MM and have reached a 1,5MM run rate.

Direct (none of them operate in Em. Markets): Automat, Msg.ai, Digital Genius
Indirect: Salesforce, Liveperson

Available to be discussed with registered investors

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